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Why do dash cams have to be unplugged? What are you hiding? When I get my vehicle back, there is always a fault.
No problem whatsoever- completely in time specified and cleaned inside and out to a great standard
Everything was dealt with efficiently from making the reservation to collecting the car.
I was quite happy with Bowker as they contributed to the cost of the repair.
I am still waiting two weeks later for the VHC paperwork. The incorrect VHC was attached to my invoice and despite phoning twice I am still waiting for my VHC to arrive by post.
They didn't repair the front wheel, in my view was their responsibility
The salesman worked hard to get the deal which I was pleased with.
Bmw handled the recent re-call efficiently.
Friendly staff. Efficient and clearly explained work carried out
Fast, efficient service and background work undertaken quickly to provide relevant information to customer.
Bowker Blackburn always provide an outstanding level of service. Great care and attention, they always make you feel welcome and give good advise.
Booking in, dropping off and collection was painless... Just how it should be done!
The courtesy car was too small to fit a child seat in so asked to change it which they did but made me feel like I was a nuisance. Why am I always given a mini when I've only ever had BMW's? Because I'm a woman?
When in trouble service backup is excellent.
They were flexible in agreeing a price which meant I was persuaded not to go elsewhere.
They changed my break pads after a recall but while it was in they checked my tyre pressures, filled my water and washed my car. Excellent.
had 2 new tyres took a bit longer than I thought, missed not having the newspapers
Excellent service kept in the loop all the time by the service team. And even when I thought i would be running late to collect the car,the service advisor assured me that he himself would stay back until I got there
Efficient friendly service.
Totally dissatisfied with the fact that a main dealer BMW garage seeks to make money by trying to charge money for things that don't need doing. I have 20 years of motor trade experience and expect this from places like Halfords and kwik fit, not BM
Excellent sales and service people.
I wasn't entirely satisfied because of a bit of opportunistic selling ie air con recharging and saying that it would be wise of me to have a new tyre fitted 3 mm of tread when I know the legal requirement is 1.6 mm.
As above, inconvenienced as I again have to bring my car back in
Always kept informed during the service and buying process
PERFECT COLLECTION & DELIVERY GOOD HONEST ADVISE
First class service as always. Neil is very professional
Work was completed on time and car handed back clean.
Good friendly staff.
Perfect from a service perspective.
Very professional and efficient
All work completed as agreed and the car returned in the pristine condition it was presented in with even the tyres being detailed and dressed
poor service, car came back damaged and had to be repaired. took over 3 days to calibrate the sensor and I could see the car was simply sat in their compound and not touched
It took 3 attempts to find the problem with my vehicle.
The mechanics not only did a first class job of the service but found a fault and fixed that under warranty at the same in no time at all.. marvellous.
Friendly. Shame I had to organise my own alternative transport for a product recall.
Neil at the service desk " goes the extra mile" in keeping me updated as to the condition of my car and what needs replacing.
Neil in service is great, always very helpful
very customer friendly service easy to deal with
Great service well informed all the way through the process. Very efficient.
Bowker Blackburn have always provided me with excellent service, every part of the experience is open and honest.
Service done as scheduled and at a time that suited me
No complaints with servicing itself, the service staff were very good. The waiting area felt a little sparse, the reading material is very limited and the quality of coffee is poor, no biscuits available. Wasn't a comfortable hour and a half wait.
Service was great! The carwash wasn't the best though, think it was cleaner before it went in.
Attentive and accommodating staff - great Coffee
The service staff always keep me updated on the progress of the service and, as I usually wait for the service to be completed they come and sit wit me to inform of any thing that needs doing immediately or what may need doing in the near future.
Car went in for one day and spent a week at the centre.
Sense of fun and professional
Great staff, great team and very good to deal with - have bought 3 cars from them and they always go "the extra mile" - the best BMW dealership I've ever dealt with.......... and I've owned many BMW's !!
Rob the service guy provided a very competent service end to end. Very efficient, communication was excellent. Sorted a tricky technical issue with no fuss. Very impressed with the full service and specifically Rob
The problem was fixed with no surprises and the services was excellent
Usual excellent customer service at Bowker Blackburn
Dealt with efficiently, professionally and politely by Robert Flanagan of the service department and he kept me appraised of progress on the repairs and to date they have appeared to have rectified the fault
Friendly, experienced in what they are selling.
Seamless service and a very friendly experience
The service and warranty repair work was done quickly and a new courtesy car was given
Exellent , no issues at all
Vehicle was repaired 1st time
Again an efficient job
The staff are always helpful, friendly and knowledgeable. The service and check were carried out as promised and the car was washed and vacuumed before return to me.
The dealership is fine The service advisor I dealt with is excellent
Everything completed as promised
Excellent dealership. Always good, prompt service, a comfortable waiting area and friendly members of staff.
I have no complaints at all
From the service adviser to completion everything was fine
Very efficient and informative, felt like personal service
Still don't think you need to be escorted to the service desks
All the staff I dealt with were professional and customer focused. A special mention to Neil Parker in the Service department who went out of his way to be helpful and provided a first class service.
Every detail is thought about and as a customer I felt "special"
From start to finish was fully looked after
Very easy and straightforward, initially booking in, waiting facilities and job completion.
The staff were efficient and friendly. I would have given full marks but the service countdown on the car's computer was not reset, otherwise very good
I was kept informed of progress regarding the work being undertaken on my vehicle. The courtesy car provided was also of a high standard.
Received excellent and personal service. Salesman went above and beyond and did everything in his power to ensure I was happy and all questions fully explained and answered.
Handover was fairly rushed and there was an expectation that it would be standardised to cover. I was offered GAP insurance on too many occasions and this became somewhat annoying when the first answer should be accepted
Disappointed though not to receive a small thank you gift i.e. umbrella, key ring, baseball cap just as a momento of BMW.
The sales team (Rob) did everything to help in every way
Professional but relaxed experience , hopefully to continue throughout ownweship
It was great doing business with liv and Jodie from start to finish, fantastic service, competitive pricing, great advice, really friendly and easy to deal with.
Jodie was great - helpful and friendly - without too much sales-pitch
Great services for a mobility car