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ABOUT THE CENTRE

Find out more about what we do and our team.

Meet the team

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Paul Bowker

Chief Executive

Chris Eccles

Managing Director

Stewart Rose

Service Manager

Andrew Holden

New Car Sales Executive

Bimal Chohan

New Car Sales Executive

Robert Dixon

New Car Sales Executive

Jodie Sutherland

New Car Sales Executive

Mark Holden

New Car Sales Manager

Paul Vincent

Used Car Sales Manager

Matt Hardman

Used Car Sales Executive

Lex Nikandrou

Used Car Sales Executive

Scott Taylor

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service staff are always very helpful and pleasent to deal with.

Service

They did everything possible to help.

Service

Overall very pleased

Service

Car was clean tidy and completed on time. Price is too high though, will consider another brand due to Service cost and only three years warranty.

Service

Staff were courteous, professional and efficient on my most recent visit.

Service

Needed to change pick up time to an earlier one on the day. You were able to carry out service and MOT ans still have car ready for when I needed it

Service

Again very professional and kept me informed using latest technology.

Service

Polite and efficient.

Service

thanks to Andrew skinner

Service

Excellent staff

Service

The service was completed promptly even though I was slightly late!

Service

Trusted, professional, friendly and courteous.

Service

Quick and courteous

Service

I was completely satisfied with the service I received from Bowker at Blackburn. They were great to deal with and returned the car on time, as well as having comfortable surroundings while waiting for the work to be done.

Service

Hassle free experience....easy drop off and pick-up

Service

Not answering phone...

Service

Had previous issues when purchased car from new

Service

Lex made it seamless

Service

Used Bowker Blackburn for many years and have always found them polite, friendly and they can't do enough for you.

Service

Everyone was very professional and helpful

Service

Able to deal with the same person Who was attentive

Service

couldn't fault

Service

Good customer service from the sales team and good service from the service department.

Service

Excellent service can't speak highly enough of Neil thanks.

Service

Dealt with Neil.and every was explained clearly and the work carried out was to a high standard

Service

Extra work needed doing - new tyre for MOT so you let me have a replacement car over the weekend

Service

Friendly competent service

Service

Kept in contact during the day and car came back clean and tidy

Service

No nonsense booking. Speedy booking in. Reliable service.

Service

An issue came to light from a previous visit whilst my car was in the workshop. This was quickly resolved to my satisfaction and many thanks to Neil Parker for his friendly and professional help in resolving the matter.

Service

It would be 5 but for the price.

Service

Easy to deal with and personable

Service

As a loyal customer they always go the extra mile on service

Service

Excellent service

Service

Helpful, friendly, detailed.

Service

Car returned unwashed and unvacced after being asked when dropping off if I wanted the car washing. Very disappointed it was returned unwashed when going to a main dealer. Having owned an Audi for the previous 10 years and always washed.

Service

I have to pay for insurance for a courtesy car. Marginally acceptable when my car is in for routine servicing, but totally unacceptable when my car is in for warranty or "quality upgrade" work.

Service

Robert Flanagan at Blackburn Bowker who I dealt with on Service Reception went a little bit above and beyond to help with a 'disappointment' concerning my car.

Service

Polite service and efficient.

Service

They took my car in immediately as they had availability there and then. Carried out all work within the time promised and contacted me to inform me there was warranty work that needed doing and they did that too.

Service

Overall service especially from Jordan was excellent, she kept me updated on what was happening with my car. I do have a couple of issues, there are a small dent on the drivers door that I am very sure wasnt there before and a wheel dustcap missing.

Service

Always asked if anything needs looking at but no feedback given

Service

Again as previous question extremely helpful.

Service

Yasar Mahmood provided fantastic service and went above and beyond to restore my dented faith in Bowker Blackburn. Yasar is by far the best employee at Bowker I have dealt with.

Service

Car picked up on time & dropped off earlier than expected

Service

Very quick and helpful with questions I had

Service

Everything seems to be done thoroughly which gives me the peace of mind from knowing that my car will continue to run faultlessly.

Service

Service completed whilst I waited, and car valeted. What's not to like !

Service

I didn't feel satisfied when explained about the fault in my car. It feels like BMW was more worried about the cost than the customer satisfaction. Too much hesitation in explaining what was wrong with my car.

Service

Because I was very satisfied with the way in which they handled the matter.

Service

Again, the Staff in all departments where knowledgeable and thoughtful and whwn they collected my car for service they were on time.

Service

Polite friendly staff.

Service

Very knowledgable service staff, ( sorry cant Embery his name)

Service

Expensive for what was done.

Service

NO PROBLEMS

Service

The staff here are very friendly and helpful the dealership is very well equipped coffe tea biscuits tv wifi iPads immaculately clean and comfortable. You get emails about your car as it is been serviced very professional.

Service

Lavinia Collins and yasar mahmood we're both very helpful and professional ensuring my queries were dealt with in the most convenient way.

Service

Great

Service

Why do dash cams have to be unplugged? What are you hiding? When I get my vehicle back, there is always a fault.

Service

No problem whatsoever- completely in time specified and cleaned inside and out to a great standard

Service

Everything was dealt with efficiently from making the reservation to collecting the car.

Service

I was quite happy with Bowker as they contributed to the cost of the repair.

Service

I am still waiting two weeks later for the VHC paperwork. The incorrect VHC was attached to my invoice and despite phoning twice I am still waiting for my VHC to arrive by post.

Service

They didn't repair the front wheel, in my view was their responsibility

Service

Very friendly and informative, good communications.

Service

The salesman worked hard to get the deal which I was pleased with.

Service

Excellent facilities and great customer satisfaction.

Service

Great customer service!

Sales

Kept up to date at all times with the progress of our new car being built to export to arrival.

Sales

Although the car has not yet been delivered. Expected next week.

Sales

So far so good but early days

Sales

Great communication with the salesperson (Jodie Sutherland)

Sales

Didn't feel rushed. Got shown everything I wanted. Talked through the paperwork throughly.

Sales

Very attentive service by the new car sales executive

Sales

Down to earth, hassle free, friendly service

Sales

I originally put a deposit on a higher spec Series 1 only to be told four days later that the car was not available - very disappointing

Sales

very sattisfied