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4.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
397 ratings and 205 comments received in the last 90 days.
28 November 2024
Everything was very smooth. Just need to sort out how I play my CD's
25 November 2024
Amazing
20 November 2024
Cause
13 November 2024
The attention and help re the above
08 November 2024
A very relaxing and knowledgeable process supported by quality refreshments!
28 October 2024
Highly satisfied
23 October 2024
All procedures went easily and smoothly, Robert explained in detail the car functions and connected our smart phones to it.
29 September 2024
I was made welcome each time I visited the showroom, nothing was too much trouble.
25 September 2024
Kennie was great ?? very nice person he was pleasant, very knowledgeable, couldn't do enough for us, BIG thank you
24 September 2024
There was a problem with the order process but Bowker made all good efforts to fix and deliver
13 December 2024
Very easy to book in, temp car arranged, good communication throughout
13 December 2024
Staff went out their way to ensure I was catered for. Service was carried out promptly
12 December 2024
I would normally give a 5 star rating, but the car wash this time was not as good as previously. Pointed out a missed area at the rear of the car to the service team but carried on my journey.
12 December 2024
Really good service and dependable.
12 December 2024
Superb service. I will most certainly be returning, having
12 December 2024
Always excellent service
11 December 2024
Very staight forward, Good service from Craig
11 December 2024
Always curtious and efficient
11 December 2024
.
11 December 2024
Car was kept overnight in order to carry out the extra work so just the one visit.
11 December 2024
The team delivered on every promise. They were knowledgeable and explained all aspects of a complex situation. Thank you.
11 December 2024
Excellent service
10 December 2024
Fantastic customer service
10 December 2024
job done
10 December 2024
Met my expectations. Would have been a 5 if my expectations had been exceeded.
09 December 2024
Electrical faults sorted
09 December 2024
Good staff
09 December 2024
Great customer service from Craig. Many thanks to Phil for the repair. Still waiting for further correspondence so not full 5 stars.
09 December 2024
Can not fault the service received. Was running late to collect my vehicle and the service advisor stayed behind after hours so I could collect. Car was lovely and clean when collected also. Perfect. Keep it up
09 December 2024
It's a family business and you can tell - that's why I bought the car off them after a succession of Porsches . Porsche didn't personally contact me ( other than through mass emails ) and didn't respond when I wanted to change the car - Bowker's did
08 December 2024
Good
08 December 2024
Bowker are a great garage to purchase from & the after sales & service are great.
06 December 2024
Had a bad experience with BMW before this was so much better
06 December 2024
Service good
05 December 2024
The standard never drops - I don't think Andy (Skinner) knows the meaning of 'oh that'll do' when offering service - it has to be 'right'. ...and still delivered with a smile!
04 December 2024
Video sent and report sent through swiftly
04 December 2024
Work carried out efficiently and to schedule.
04 December 2024
Always helpful and polite
04 December 2024
Everything I asked for was done, test drive was aligned with sales, car was valeted and details taken care of. Thanks to Andy
04 December 2024
Didn't like being charged £18 to fit a wheel trim bought at your parts dept!
03 December 2024
Good customer service
03 December 2024
My previous BMWs have gone to Williams BMW. As I found that dealership to be increasingly unhelpful, I have moved to Bowker more recently. What a change - they are much more friendly, helpful and communicative!!
02 December 2024
As always the staff were well turned out, friendly and professional
02 December 2024
service done, however i was promised a £100 voucher due to the inconvenience. After the service i was not given the voucher as the coolant was already replaced but my car was with the garage for the full day so it was still inconvenient to me.
02 December 2024
Told me about the wait time, and accurate. The Service Manager that I spoke to was engaging and good at her job.
30 November 2024
My car was taken to BMW centre for a recall on the cooler replaced. Phoned booked appointment. Took car down was explained what work needed doing and how long it could take. Kept me informed of the progress.
30 November 2024
Service reception staff are excellent, very friendly and helpful. Kept me informed all day.
30 November 2024
Everything was handled professionally and I was able to work from the centre during the work to my car
29 November 2024
Bowler have looked after me for several years, the pulled out the stops on this occasion
28 November 2024
Andy who I dealt with at Blackburn was excellent from start to finish giving excellent service and great communication all the way through the process.
28 November 2024
Andrew was really welcoming and helpful. Also came across very genuine and supportive throughout the experience both in person and over message.
28 November 2024
Appointment when required, kept informed during the day and car returned clean.
28 November 2024
Good service, helpful, friendly
27 November 2024
Complete rubbish service trying to rip people off
26 November 2024
Very satisfied
26 November 2024
Terrible, £106 and car was not fixed
26 November 2024
Always do a great job from walk in to collection of keys
26 November 2024
Very easy booking, checking in and collection service
25 November 2024
It's always stressful when one's car breaks down and BMW Blackburn were extremely supportive and couldn't have been anymore helpful and kept me fully informed throughout the repair process
25 November 2024
Keep me well informed
25 November 2024
Good service
25 November 2024
The work was completed quicker than I expected and I was kept informed of what was happening and when the vehicle would be ready for collection. The visual check video that that was provided was excellent.
23 November 2024
Was contacted to say my car was ready and after I'd set off to collect it was contracted to say it wasn't ready and that that call was meant for someone else.
23 November 2024
I am very satisfied overall. The staff I dealt with were very pleasant and accomodating. Craig in service was extremely helpful and provided a high level of customer service which was appreciated. Thank you
23 November 2024
Good service and made the service and MOT process very easy
22 November 2024
Staff very welcoming and had time to explain things. I did forget to ask if the new tyres were run flats, but hopefully they replaced them like for like.
20 November 2024
Service is excellent
20 November 2024
Had a few issues with the car. Spoke to the service manager who was brilliant, sorted everything out and was extremely satisfied with the treatment I received and result of the service. Thank you.
20 November 2024
I bought my car from this garage and despite being far away always good service and always have availability
19 November 2024
Treated with the utmost respect and kept informed during the whole process
19 November 2024
Everything was well explained and I was updated throughout the service.
18 November 2024
Everything was as promised and on time
18 November 2024
Always a good honest service and dealer
18 November 2024
Easy to book in, was seen within a couple of days.
18 November 2024
Great team and always happy to help even when other advisors are handling the cases. Have always found they remember my name as well which is amazing.
18 November 2024
Excellent sales service
18 November 2024
Professional and courteous staff
18 November 2024
Very professional and informative staff. The price of the service was provided prior to my visit. I was kept informed of the progress of my vehicle and the invoice was explained correctly on completion.
18 November 2024
The MoT carried out and a video report as well as verbal given. Thankfully no car issues.
18 November 2024
The customer service man was absolutely friendly. I have already passed on your information to my son for him to buy a BMW from you
18 November 2024
Times given accurately
18 November 2024
Excellent customer service every time. Highly qualified technicians who know BMW's inside out.
17 November 2024
Kept us informed of the progress on the service. Extended the courtesy car to get additional work done
16 November 2024
Friendly staff. The lady on the service desk knew what she was talking about. Work carried out quickly. Very happy with it
16 November 2024
Amazing service. Extremely happy
16 November 2024
The service experience was very good. Sorry to say but Preston is exemplary. And having my car washed, at Preston the car looks brand new, at Blackburn it just looked washed. Big difference with that. Water marks. Don't get that at Preston
13 November 2024
Everything done to my satisfaction, and the car was returned in clean condition.
13 November 2024
Very happy with everything kept updated throughout.
13 November 2024
Extremely courteous and helpful
12 November 2024
Staff kept me up to date through out the day
12 November 2024
From booking to driving away excellent service
12 November 2024
Happy with everything
12 November 2024
My services advisor looked after me but I would have like a courtesy car and will book one next time just incase my car is again kept longer than expected.
12 November 2024
Same reasons as above really. They also said it would take 90 mins and i was there over 3 hours. I asked for a courtesy car when i booked the service and was refused (as knew it wouldn't be 90 mins) Not sure where I will go for the next service.
11 November 2024
Excellent, quick turnaround of my car. The lady on the service desk was very helpful. I had put an extra item on the pre check in but I'm not sure if they didn't read it? so it wasn't done.
10 November 2024
All the staff give a great service
10 November 2024
Excellent customer service, with friendly helpful staff. While you wait service centre offers relaxing and accommodating experience. Was told to expect a 90-120 minute wait whilst my brake pads were replaced, but was done within the hour.
10 November 2024
Everything done as required and done quickly
09 November 2024
Good but a short verbal assessment from service engineer at the end would have been good.
09 November 2024
Not very professional
06 November 2024
Kieran Foode is just the best service rep I've ever dealt with.
05 November 2024
Mia was fab. I was told my wait time was 1hour 30 and I don't not wait over my time, my car wash washed complimentary and waiting area was well equipped
05 November 2024
Great team and informative. Excellent waiting area.
05 November 2024
Got a valet on my car charged £20 and it looks like they only cleaned the floor mats.
05 November 2024
Great communication, very fast and great customer service
04 November 2024
Very good service
04 November 2024
Kept informed all the way
04 November 2024
Tyre damaged was replaced in a timely manner whilst I waited.
04 November 2024
All done on time first time
04 November 2024
Everyone very helpful
04 November 2024
Simple booking procedure, Andy is first class at his job. No issues.
03 November 2024
Easy process.
02 November 2024
I have always been satisfied with service i received
01 November 2024
Vehicle went in for a airbag recall from bmw not sure what was done but took less than a hour
31 October 2024
Excellent service from Kieron. Car returnes clean
30 October 2024
This was a recall, the work was done quickly and without charge whilst I waited
29 October 2024
Customer care and ease of leaving and collecting car even the courtesy car admin
29 October 2024
Helpful staff and no delays in dropping and collecting my car
29 October 2024
Everything was simple, timely and efficient. The free coffee and biscuits is a bonus ??
29 October 2024
Very happy all round with service provided
25 October 2024
Faultless
25 October 2024
I asked the contact Mia when she asked if anything else needed looking at could my wipers be looked at because the water is not coming out, there is water in there and no notification has come on saying it had run out, not sorted at all!! Why ask?
24 October 2024
As above
24 October 2024
Same as above
24 October 2024
Not happy
24 October 2024
Service carried out quickly and car was cleaned to a high standard
24 October 2024
Prompt service and kept me updated
24 October 2024
As stated above.No problem booking in and a place to work whilst I waited.
24 October 2024
i got an appointment at a time i was happy with booked in at reception and was well looked after with drinks the service centre was very helpful and explained what they would do
24 October 2024
Service was carried out efficiently and reminded of upcoming notifications and time frame they should be carried out in
23 October 2024
Managed to get the damaged part next day and booked in the day after
19 October 2024
Great help from Andrew Skinner
19 October 2024
Simple to book. Service dealt with satisfactorily.
19 October 2024
Always super helpful, professional and friendly.
18 October 2024
Aftersales service provided was excellent. Service adviser is a credit to the department and business.
18 October 2024
My problem is not sorted
18 October 2024
Still waiting for somebody to get back to me.
18 October 2024
In this occasion my experience was ok, however, see my comment above
17 October 2024
Due to exceptional service from Kelby Jackson
17 October 2024
Ease of use and quick turnaround
16 October 2024
Staff were very welcoming and helpful. The staff that cleaned my car there did a fantastic job. Thank you to the mechanic too. Very pleasant experience. ??
15 October 2024
Kelby was amazing and is clearly very good at her job. Whoever cleaned the car did a great job. The actual job was finished to a perfect standard. Could not tell the dashboard had been taken out and refitted. Shame this solution not at first
15 October 2024
Kieron was brilliant! On the service desk and had to take the brunt of the issues when it should have been the store manager who came to address the issues mentioned above.
15 October 2024
Efficiency
15 October 2024
Craig Hession in Blackburn gave amazing customer service
15 October 2024
Start was great but the end was not so great
15 October 2024
As above, excellent service.
15 October 2024
Staff are great
15 October 2024
Efficient, knowledgeable
14 October 2024
the customer experience is always to a high standard, the staff are friendly and welcoming. My car is always in safe hands and the job is always done right
14 October 2024
How I was looked after
14 October 2024
Kieran in service is a real gentleman and kept us updated throughout my wait
14 October 2024
Mia was very helpful and remembered me from previous visits. The mot went well with no faults. The cleaning was also OK.
13 October 2024
All the staff I met with were attentive and friendly. The fault was diagnosed very quickly, within minutes of me dropping the car off! I received a call later in the day to tell me what the issue was and that the part was already on order.
13 October 2024
No complaints, service completed in timescales provided.
12 October 2024
I do not wish to say
12 October 2024
Very impressed, the standard I have come to expect from BMW. Far better than other dealers such as Ford, Vauxhall etc.
12 October 2024
Good service and well informed
12 October 2024
Great staff
11 October 2024
Felt very welcome
10 October 2024
Network went down so I couldn't take a courtesy car. Ended up being without a car for 2-days.
10 October 2024
Efficient and good communication
10 October 2024
Maintain their high customer standards
10 October 2024
Nothing to comment other than keep it up
10 October 2024
Andrew delivered a 1st class service
10 October 2024
No hassle and no pressure
09 October 2024
Service was faultless
09 October 2024
I know that Craig was trying to be helpful but i have had better service in the past.
08 October 2024
Nothing more to say
07 October 2024
I asked that the inside of the car was not cleaned, but it was. On a previous visit my valve caps went missing and one was not fitted.
07 October 2024
Very prompt response
07 October 2024
Service from booking to completion was easy to do and reception was friendly and courteous, special mention to Jamie at the call centre and Mia that dealt with me on the day
07 October 2024
Small issue with the wrong tyres being fitted. Andrew took my call and sorted out the correct pair, booked in For a tyre change over hassle free. Bit of a pain having to come back down to Bowker tho for a second time.
07 October 2024
I have never had reason to complain about service received, nor to return due to problems after service. I have always been provided with a courtesy car whilst my car is in the workshop.
07 October 2024
Always prompt and reliable, like how they send pictures of faults that need undertaking.
07 October 2024
Lots of parking, friendly staff.
06 October 2024
Everything's done good
05 October 2024
All excellent Service, from the service advisor to the technician gave great information on my car.
05 October 2024
Everything explained and arranged
05 October 2024
Did what they said they would do
04 October 2024
I have a warranty on my Car but it still ended up costing me for the repairs, I know this is down to my excess bit it seems pointless having a warranty. Also when my car was ready to be collected after the repair, I could not find my car in the car.
04 October 2024
We have twice spoken about trading in our current car and both times no one has come back to us.
04 October 2024
Checked thoroughly for the fault. Kept up to date with progress. Problem solved quickly.
03 October 2024
Its always detailed, again its the individuals make the company, (Rob.F and Chris). Manchester branch is shocking for Customer service.
02 October 2024
I was allowed to speak to the technician who had carried out the over £4,000 worth of work that was done and I was shown the old parts, prior to paying for the work.
02 October 2024
My alloys had been curbed and no one had told me or taking fault. Spoke to manager and manager hasn't looked into this further and advised to speak to ombudsman
02 October 2024
Again, outstanding
01 October 2024
Excellent service and staff
30 September 2024
Mia Shuttleworth was amazing.
30 September 2024
Everything done as required
30 September 2024
It would have been 5 stars but they failed to contact me after I had left a message on the advisors answering machine, & I am still waiting for them to get back to me from the last service regarding estimate for tailgate scratch repair
29 September 2024
Polite and friendly staff. Clean customer waiting area. All works completed to time estimate given. Perfect!
25 September 2024
Quality service from professional friendly people in clean and pleasant environment
25 September 2024
Accommodating friendly and expertise
24 September 2024
Great service and very accommodating with appointments
24 September 2024
Great service and professional team to keep everything running as it should.
23 September 2024
The service was efficient and professional.
23 September 2024
The electric charging flap didn't open to charge my car only recently. The garage had to charge software and fixed it. Had it happened after the warranty, I would have paid lot of money
23 September 2024
Everything was done efficiently and on time.
23 September 2024
Efficient service and kept us updated with everything
23 September 2024
Efficient, courteous and very helpful
22 September 2024
Unfortunately, you left the locking wheel nut in the centre console. Would have been appreciated if you'd of put it back where you found it
22 September 2024
Efficient. Everything explained to me. Waiting area pleasant.
21 September 2024
Disappointed this time. Wish I'd been told my car was out of warranty before bringing it in. Wasted everyone's time which could've been avoided if the lady who had booked the appointment had listened to my query instead of rushing to book me in.
30 November 2024
On the first occasion we went to collect the car it was not available due to a technical recall, 2 weeks later we turned up again as the recall had been resolved but hadn't. We picked the car up on the 3rd attempt 3 weeks later & 3 times off work