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4.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
311 ratings and 155 comments received in the last 90 days.
30 November 2024
On the first occasion we went to collect the car it was not available due to a technical recall, 2 weeks later we turned up again as the recall had been resolved but hadn't. We picked the car up on the 3rd attempt 3 weeks later & 3 times off work
28 November 2024
Everything was very smooth. Just need to sort out how I play my CD's
25 November 2024
Amazing
20 November 2024
Cause
13 November 2024
The attention and help re the above
08 November 2024
A very relaxing and knowledgeable process supported by quality refreshments!
28 October 2024
Highly satisfied
23 October 2024
All procedures went easily and smoothly, Robert explained in detail the car functions and connected our smart phones to it.
31 December 2024
Carried out service and fixed all issues
29 December 2024
Service history NOT updated on car after service.
28 December 2024
Dealt with professionaly and owned the problem
26 December 2024
The usual nothing is too much trouble service from Bowkers
25 December 2024
Was kept informed at all stages even when there was a problem and it was resolved by the team as quickly as possible.
25 December 2024
Rxcellent staff and customer experience.
23 December 2024
Kelby kept me upto date throughout the whole time and ensured I received a health check video for both cars.
23 December 2024
I was completely happy.
23 December 2024
Friendly helpful staff
22 December 2024
Andy gave me regular updates and made me feel at ease
22 December 2024
The had to get equipment from Preston dealer.
22 December 2024
Staff at Bowker Blackburn were polite and helpful.
22 December 2024
Sorted gearbox and service date shifted so minimal disruption; excellent service!
22 December 2024
Not competitive on new tyre of replacement . 20 % plus on 2 tyres .
17 December 2024
Loved the video and viewing window
16 December 2024
Great atmosphere in showroom with an excellent professional team
15 December 2024
First class service which couldn't be improved
14 December 2024
Still wtg for a response to my email complaint on damage to the car. Reg T88HEY
13 December 2024
Very easy to book in, temp car arranged, good communication throughout
13 December 2024
Staff went out their way to ensure I was catered for. Service was carried out promptly
12 December 2024
Superb service. I will most certainly be returning, having
12 December 2024
Really good service and dependable.
12 December 2024
I would normally give a 5 star rating, but the car wash this time was not as good as previously. Pointed out a missed area at the rear of the car to the service team but carried on my journey.
12 December 2024
Always excellent service
11 December 2024
The team delivered on every promise. They were knowledgeable and explained all aspects of a complex situation. Thank you.
11 December 2024
Excellent service
11 December 2024
Car was kept overnight in order to carry out the extra work so just the one visit.
11 December 2024
Always curtious and efficient
11 December 2024
.
11 December 2024
Very staight forward, Good service from Craig
10 December 2024
Met my expectations. Would have been a 5 if my expectations had been exceeded.
10 December 2024
job done
10 December 2024
Fantastic customer service
09 December 2024
Great customer service from Craig. Many thanks to Phil for the repair. Still waiting for further correspondence so not full 5 stars.
09 December 2024
It's a family business and you can tell - that's why I bought the car off them after a succession of Porsches . Porsche didn't personally contact me ( other than through mass emails ) and didn't respond when I wanted to change the car - Bowker's did
09 December 2024
Good staff
09 December 2024
Electrical faults sorted
09 December 2024
Can not fault the service received. Was running late to collect my vehicle and the service advisor stayed behind after hours so I could collect. Car was lovely and clean when collected also. Perfect. Keep it up
08 December 2024
Good
08 December 2024
Bowker are a great garage to purchase from & the after sales & service are great.
06 December 2024
Service good
06 December 2024
Had a bad experience with BMW before this was so much better
05 December 2024
The standard never drops - I don't think Andy (Skinner) knows the meaning of 'oh that'll do' when offering service - it has to be 'right'. ...and still delivered with a smile!
04 December 2024
Didn't like being charged £18 to fit a wheel trim bought at your parts dept!
04 December 2024
Video sent and report sent through swiftly
04 December 2024
Everything I asked for was done, test drive was aligned with sales, car was valeted and details taken care of. Thanks to Andy
04 December 2024
Always helpful and polite
04 December 2024
Work carried out efficiently and to schedule.
03 December 2024
Good customer service
03 December 2024
My previous BMWs have gone to Williams BMW. As I found that dealership to be increasingly unhelpful, I have moved to Bowker more recently. What a change - they are much more friendly, helpful and communicative!!
02 December 2024
As always the staff were well turned out, friendly and professional
02 December 2024
service done, however i was promised a £100 voucher due to the inconvenience. After the service i was not given the voucher as the coolant was already replaced but my car was with the garage for the full day so it was still inconvenient to me.
02 December 2024
Told me about the wait time, and accurate. The Service Manager that I spoke to was engaging and good at her job.
30 November 2024
Everything was handled professionally and I was able to work from the centre during the work to my car
30 November 2024
Service reception staff are excellent, very friendly and helpful. Kept me informed all day.
30 November 2024
My car was taken to BMW centre for a recall on the cooler replaced. Phoned booked appointment. Took car down was explained what work needed doing and how long it could take. Kept me informed of the progress.
29 November 2024
Bowler have looked after me for several years, the pulled out the stops on this occasion
28 November 2024
Andrew was really welcoming and helpful. Also came across very genuine and supportive throughout the experience both in person and over message.
28 November 2024
Andy who I dealt with at Blackburn was excellent from start to finish giving excellent service and great communication all the way through the process.
28 November 2024
Good service, helpful, friendly
28 November 2024
Appointment when required, kept informed during the day and car returned clean.
27 November 2024
Complete rubbish service trying to rip people off
26 November 2024
Terrible, £106 and car was not fixed
26 November 2024
Always do a great job from walk in to collection of keys
26 November 2024
Very satisfied
26 November 2024
Very easy booking, checking in and collection service
25 November 2024
The work was completed quicker than I expected and I was kept informed of what was happening and when the vehicle would be ready for collection. The visual check video that that was provided was excellent.
25 November 2024
Keep me well informed
25 November 2024
Good service
25 November 2024
It's always stressful when one's car breaks down and BMW Blackburn were extremely supportive and couldn't have been anymore helpful and kept me fully informed throughout the repair process
23 November 2024
Was contacted to say my car was ready and after I'd set off to collect it was contracted to say it wasn't ready and that that call was meant for someone else.
23 November 2024
Good service and made the service and MOT process very easy
23 November 2024
I am very satisfied overall. The staff I dealt with were very pleasant and accomodating. Craig in service was extremely helpful and provided a high level of customer service which was appreciated. Thank you
22 November 2024
Staff very welcoming and had time to explain things. I did forget to ask if the new tyres were run flats, but hopefully they replaced them like for like.
20 November 2024
Had a few issues with the car. Spoke to the service manager who was brilliant, sorted everything out and was extremely satisfied with the treatment I received and result of the service. Thank you.
20 November 2024
I bought my car from this garage and despite being far away always good service and always have availability
20 November 2024
Service is excellent
19 November 2024
Everything was well explained and I was updated throughout the service.
19 November 2024
Treated with the utmost respect and kept informed during the whole process
18 November 2024
Great team and always happy to help even when other advisors are handling the cases. Have always found they remember my name as well which is amazing.
18 November 2024
Excellent sales service
18 November 2024
Professional and courteous staff
18 November 2024
Everything was as promised and on time
18 November 2024
Very professional and informative staff. The price of the service was provided prior to my visit. I was kept informed of the progress of my vehicle and the invoice was explained correctly on completion.
18 November 2024
The MoT carried out and a video report as well as verbal given. Thankfully no car issues.
18 November 2024
The customer service man was absolutely friendly. I have already passed on your information to my son for him to buy a BMW from you
18 November 2024
Times given accurately
18 November 2024
Excellent customer service every time. Highly qualified technicians who know BMW's inside out.
18 November 2024
Easy to book in, was seen within a couple of days.
18 November 2024
Always a good honest service and dealer
17 November 2024
Kept us informed of the progress on the service. Extended the courtesy car to get additional work done
16 November 2024
Friendly staff. The lady on the service desk knew what she was talking about. Work carried out quickly. Very happy with it
16 November 2024
The service experience was very good. Sorry to say but Preston is exemplary. And having my car washed, at Preston the car looks brand new, at Blackburn it just looked washed. Big difference with that. Water marks. Don't get that at Preston
16 November 2024
Amazing service. Extremely happy
13 November 2024
Extremely courteous and helpful
13 November 2024
Everything done to my satisfaction, and the car was returned in clean condition.
13 November 2024
Very happy with everything kept updated throughout.
12 November 2024
Same reasons as above really. They also said it would take 90 mins and i was there over 3 hours. I asked for a courtesy car when i booked the service and was refused (as knew it wouldn't be 90 mins) Not sure where I will go for the next service.
12 November 2024
Happy with everything
12 November 2024
Staff kept me up to date through out the day
12 November 2024
From booking to driving away excellent service
12 November 2024
My services advisor looked after me but I would have like a courtesy car and will book one next time just incase my car is again kept longer than expected.
11 November 2024
Excellent, quick turnaround of my car. The lady on the service desk was very helpful. I had put an extra item on the pre check in but I'm not sure if they didn't read it? so it wasn't done.
10 November 2024
Everything done as required and done quickly
10 November 2024
Excellent customer service, with friendly helpful staff. While you wait service centre offers relaxing and accommodating experience. Was told to expect a 90-120 minute wait whilst my brake pads were replaced, but was done within the hour.
10 November 2024
All the staff give a great service
09 November 2024
Not very professional
09 November 2024
Good but a short verbal assessment from service engineer at the end would have been good.
06 November 2024
Kieran Foode is just the best service rep I've ever dealt with.
05 November 2024
Got a valet on my car charged £20 and it looks like they only cleaned the floor mats.
05 November 2024
Mia was fab. I was told my wait time was 1hour 30 and I don't not wait over my time, my car wash washed complimentary and waiting area was well equipped
05 November 2024
Great communication, very fast and great customer service
05 November 2024
Great team and informative. Excellent waiting area.
04 November 2024
Very good service
04 November 2024
Simple booking procedure, Andy is first class at his job. No issues.
04 November 2024
Everyone very helpful
04 November 2024
Kept informed all the way
04 November 2024
Tyre damaged was replaced in a timely manner whilst I waited.
04 November 2024
All done on time first time
03 November 2024
Easy process.
02 November 2024
I have always been satisfied with service i received
01 November 2024
Vehicle went in for a airbag recall from bmw not sure what was done but took less than a hour
31 October 2024
Excellent service from Kieron. Car returnes clean
30 October 2024
This was a recall, the work was done quickly and without charge whilst I waited
29 October 2024
Customer care and ease of leaving and collecting car even the courtesy car admin
29 October 2024
Helpful staff and no delays in dropping and collecting my car
29 October 2024
Everything was simple, timely and efficient. The free coffee and biscuits is a bonus ??
29 October 2024
Very happy all round with service provided
25 October 2024
Faultless
25 October 2024
I asked the contact Mia when she asked if anything else needed looking at could my wipers be looked at because the water is not coming out, there is water in there and no notification has come on saying it had run out, not sorted at all!! Why ask?
24 October 2024
Same as above
24 October 2024
As above
24 October 2024
Not happy
24 October 2024
Service carried out quickly and car was cleaned to a high standard
24 October 2024
Prompt service and kept me updated
24 October 2024
As stated above.No problem booking in and a place to work whilst I waited.
24 October 2024
Service was carried out efficiently and reminded of upcoming notifications and time frame they should be carried out in
24 October 2024
i got an appointment at a time i was happy with booked in at reception and was well looked after with drinks the service centre was very helpful and explained what they would do
23 October 2024
Managed to get the damaged part next day and booked in the day after
19 October 2024
Simple to book. Service dealt with satisfactorily.
19 October 2024
Great help from Andrew Skinner
19 October 2024
Always super helpful, professional and friendly.
18 October 2024
Aftersales service provided was excellent. Service adviser is a credit to the department and business.
18 October 2024
In this occasion my experience was ok, however, see my comment above
18 October 2024
My problem is not sorted
18 October 2024
Still waiting for somebody to get back to me.
19 December 2024
This is the 4th BMW I've purchased from Bowker BMW at Blackburn. Never had a problem with them. Always do their best. No complaints about them at all.