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4.5SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
348 ratings and 174 comments received in the last 90 days.
08 November 2024
A very relaxing and knowledgeable process supported by quality refreshments!
28 October 2024
Highly satisfied
23 October 2024
All procedures went easily and smoothly, Robert explained in detail the car functions and connected our smart phones to it.
29 September 2024
I was made welcome each time I visited the showroom, nothing was too much trouble.
25 September 2024
Kennie was great ?? very nice person he was pleasant, very knowledgeable, couldn't do enough for us, BIG thank you
24 September 2024
There was a problem with the order process but Bowker made all good efforts to fix and deliver
19 September 2024
Very fast and easy to order thank you kennie
13 November 2024
Everything done to my satisfaction, and the car was returned in clean condition.
13 November 2024
Extremely courteous and helpful
13 November 2024
Very happy with everything kept updated throughout.
12 November 2024
Happy with everything
12 November 2024
From booking to driving away excellent service
12 November 2024
My services advisor looked after me but I would have like a courtesy car and will book one next time just incase my car is again kept longer than expected.
12 November 2024
Same reasons as above really. They also said it would take 90 mins and i was there over 3 hours. I asked for a courtesy car when i booked the service and was refused (as knew it wouldn't be 90 mins) Not sure where I will go for the next service.
12 November 2024
Staff kept me up to date through out the day
11 November 2024
Excellent, quick turnaround of my car. The lady on the service desk was very helpful. I had put an extra item on the pre check in but I'm not sure if they didn't read it? so it wasn't done.
10 November 2024
All the staff give a great service
10 November 2024
Excellent customer service, with friendly helpful staff. While you wait service centre offers relaxing and accommodating experience. Was told to expect a 90-120 minute wait whilst my brake pads were replaced, but was done within the hour.
10 November 2024
Everything done as required and done quickly
09 November 2024
Good but a short verbal assessment from service engineer at the end would have been good.
09 November 2024
Not very professional
06 November 2024
Kieran Foode is just the best service rep I've ever dealt with.
05 November 2024
Mia was fab. I was told my wait time was 1hour 30 and I don't not wait over my time, my car wash washed complimentary and waiting area was well equipped
05 November 2024
Great team and informative. Excellent waiting area.
05 November 2024
Got a valet on my car charged £20 and it looks like they only cleaned the floor mats.
05 November 2024
Great communication, very fast and great customer service
04 November 2024
Very good service
04 November 2024
Kept informed all the way
04 November 2024
Tyre damaged was replaced in a timely manner whilst I waited.
04 November 2024
All done on time first time
04 November 2024
Everyone very helpful
04 November 2024
Simple booking procedure, Andy is first class at his job. No issues.
03 November 2024
Easy process.
02 November 2024
I have always been satisfied with service i received
01 November 2024
Vehicle went in for a airbag recall from bmw not sure what was done but took less than a hour
31 October 2024
Excellent service from Kieron. Car returnes clean
30 October 2024
This was a recall, the work was done quickly and without charge whilst I waited
29 October 2024
Customer care and ease of leaving and collecting car even the courtesy car admin
29 October 2024
Very happy all round with service provided
29 October 2024
Everything was simple, timely and efficient. The free coffee and biscuits is a bonus ??
29 October 2024
Helpful staff and no delays in dropping and collecting my car
25 October 2024
I asked the contact Mia when she asked if anything else needed looking at could my wipers be looked at because the water is not coming out, there is water in there and no notification has come on saying it had run out, not sorted at all!! Why ask?
25 October 2024
Faultless
24 October 2024
Service carried out quickly and car was cleaned to a high standard
24 October 2024
Prompt service and kept me updated
24 October 2024
As stated above.No problem booking in and a place to work whilst I waited.
24 October 2024
Service was carried out efficiently and reminded of upcoming notifications and time frame they should be carried out in
24 October 2024
i got an appointment at a time i was happy with booked in at reception and was well looked after with drinks the service centre was very helpful and explained what they would do
24 October 2024
As above
24 October 2024
Same as above
24 October 2024
Not happy
23 October 2024
Managed to get the damaged part next day and booked in the day after
19 October 2024
Simple to book. Service dealt with satisfactorily.
19 October 2024
Great help from Andrew Skinner
19 October 2024
Always super helpful, professional and friendly.
18 October 2024
Still waiting for somebody to get back to me.
18 October 2024
My problem is not sorted
18 October 2024
Aftersales service provided was excellent. Service adviser is a credit to the department and business.
18 October 2024
In this occasion my experience was ok, however, see my comment above
17 October 2024
Due to exceptional service from Kelby Jackson
17 October 2024
Ease of use and quick turnaround
16 October 2024
Staff were very welcoming and helpful. The staff that cleaned my car there did a fantastic job. Thank you to the mechanic too. Very pleasant experience. ??
15 October 2024
Staff are great
15 October 2024
As above, excellent service.
15 October 2024
Start was great but the end was not so great
15 October 2024
Craig Hession in Blackburn gave amazing customer service
15 October 2024
Efficiency
15 October 2024
Kieron was brilliant! On the service desk and had to take the brunt of the issues when it should have been the store manager who came to address the issues mentioned above.
15 October 2024
Kelby was amazing and is clearly very good at her job. Whoever cleaned the car did a great job. The actual job was finished to a perfect standard. Could not tell the dashboard had been taken out and refitted. Shame this solution not at first
15 October 2024
Efficient, knowledgeable
14 October 2024
the customer experience is always to a high standard, the staff are friendly and welcoming. My car is always in safe hands and the job is always done right
14 October 2024
How I was looked after
14 October 2024
Kieran in service is a real gentleman and kept us updated throughout my wait
14 October 2024
Mia was very helpful and remembered me from previous visits. The mot went well with no faults. The cleaning was also OK.
13 October 2024
No complaints, service completed in timescales provided.
13 October 2024
All the staff I met with were attentive and friendly. The fault was diagnosed very quickly, within minutes of me dropping the car off! I received a call later in the day to tell me what the issue was and that the part was already on order.
12 October 2024
Very impressed, the standard I have come to expect from BMW. Far better than other dealers such as Ford, Vauxhall etc.
12 October 2024
Great staff
12 October 2024
I do not wish to say
12 October 2024
Good service and well informed
11 October 2024
Felt very welcome
10 October 2024
Efficient and good communication
10 October 2024
Network went down so I couldn't take a courtesy car. Ended up being without a car for 2-days.
10 October 2024
Maintain their high customer standards
10 October 2024
No hassle and no pressure
10 October 2024
Andrew delivered a 1st class service
10 October 2024
Nothing to comment other than keep it up
09 October 2024
I know that Craig was trying to be helpful but i have had better service in the past.
09 October 2024
Service was faultless
08 October 2024
Nothing more to say
07 October 2024
I have never had reason to complain about service received, nor to return due to problems after service. I have always been provided with a courtesy car whilst my car is in the workshop.
07 October 2024
Always prompt and reliable, like how they send pictures of faults that need undertaking.
07 October 2024
Small issue with the wrong tyres being fitted. Andrew took my call and sorted out the correct pair, booked in For a tyre change over hassle free. Bit of a pain having to come back down to Bowker tho for a second time.
07 October 2024
Lots of parking, friendly staff.
07 October 2024
I asked that the inside of the car was not cleaned, but it was. On a previous visit my valve caps went missing and one was not fitted.
07 October 2024
Service from booking to completion was easy to do and reception was friendly and courteous, special mention to Jamie at the call centre and Mia that dealt with me on the day
07 October 2024
Very prompt response
06 October 2024
Everything's done good
05 October 2024
Everything explained and arranged
05 October 2024
Did what they said they would do
05 October 2024
All excellent Service, from the service advisor to the technician gave great information on my car.
04 October 2024
Checked thoroughly for the fault. Kept up to date with progress. Problem solved quickly.
04 October 2024
I have a warranty on my Car but it still ended up costing me for the repairs, I know this is down to my excess bit it seems pointless having a warranty. Also when my car was ready to be collected after the repair, I could not find my car in the car.
04 October 2024
We have twice spoken about trading in our current car and both times no one has come back to us.
03 October 2024
Its always detailed, again its the individuals make the company, (Rob.F and Chris). Manchester branch is shocking for Customer service.
02 October 2024
I was allowed to speak to the technician who had carried out the over £4,000 worth of work that was done and I was shown the old parts, prior to paying for the work.
02 October 2024
Again, outstanding
02 October 2024
My alloys had been curbed and no one had told me or taking fault. Spoke to manager and manager hasn't looked into this further and advised to speak to ombudsman
01 October 2024
Excellent service and staff
30 September 2024
It would have been 5 stars but they failed to contact me after I had left a message on the advisors answering machine, & I am still waiting for them to get back to me from the last service regarding estimate for tailgate scratch repair
30 September 2024
Mia Shuttleworth was amazing.
30 September 2024
Everything done as required
29 September 2024
Polite and friendly staff. Clean customer waiting area. All works completed to time estimate given. Perfect!
25 September 2024
Accommodating friendly and expertise
25 September 2024
Quality service from professional friendly people in clean and pleasant environment
24 September 2024
Great service and professional team to keep everything running as it should.
24 September 2024
Great service and very accommodating with appointments
23 September 2024
The service was efficient and professional.
23 September 2024
The electric charging flap didn't open to charge my car only recently. The garage had to charge software and fixed it. Had it happened after the warranty, I would have paid lot of money
23 September 2024
Efficient, courteous and very helpful
23 September 2024
Everything was done efficiently and on time.
23 September 2024
Efficient service and kept us updated with everything
22 September 2024
Unfortunately, you left the locking wheel nut in the centre console. Would have been appreciated if you'd of put it back where you found it
22 September 2024
Efficient. Everything explained to me. Waiting area pleasant.
21 September 2024
Disappointed this time. Wish I'd been told my car was out of warranty before bringing it in. Wasted everyone's time which could've been avoided if the lady who had booked the appointment had listened to my query instead of rushing to book me in.
19 September 2024
Andy Skinner very helpful
18 September 2024
Good customer service
18 September 2024
Explained what was required beforehand and what had bern done afterwards.
18 September 2024
Quick personalised service. Cleaned car after which I really like.
18 September 2024
Andrew my service advisor was very helpful and knowledgeable.
18 September 2024
Usually very helpful apart from corrosion issue.
18 September 2024
All explained well
14 September 2024
Prompt, professional service
12 September 2024
Always very helpful
12 September 2024
Good service and bmw goated
12 September 2024
I got my taxi fair back- been a few times this is my first refund. I was also offered a drink from the kind receptionist and he called a taxi for me and said I could wait inside as the taxi would come to the door. (Saw two waiting outside for lifts)
12 September 2024
Everything was quick and easy and I was well taken care of
11 September 2024
Dealership is always friendly and accommodating.
09 September 2024
Satisfied with service
09 September 2024
Very good personal response from Bowker, car has always been maintained to a high professional standard. Would not take my car anywhere other than Bowker Blackburn.
09 September 2024
Brian was really helpful and made buying my new car a great experience
09 September 2024
From booking to collecting my car - extremely satisfied.
09 September 2024
Traffic lights system tells you clearly what needs to be done and what can be done in the future
09 September 2024
From the reception staff through to the service staff, all were welcoming and helpful. I was kept up to date and the issue with the car was fixed. They even gave the car a quick clean!
09 September 2024
in and out
08 September 2024
Efficient service
08 September 2024
Work carried out well
08 September 2024
Could not ask for any more
08 September 2024
Again Chris was the reason for this score
08 September 2024
Hassle free, I'm always told everything I need to know clear and simple
05 September 2024
Always find staff friendly and helpful, and importantly they meet the deadlines they have agreed.
03 September 2024
The guy who helped explain about the camera after it had been fitted was very helpful and friendly and made it very easy to understand.
03 September 2024
Everything done and expained , spotless cleaning .
03 September 2024
service is good - cost is too high this box is highly irritating- it will not let me choose 4/5 so will downgrade survey to 1 soon on quality of feedback survey this is fixing results if you will not accept anything but highest result
03 September 2024
Happy with the whole experience, the only down side is having to pay to insure the courtesy car but other than that very satisfied
29 August 2024
No fuss, job done.
29 August 2024
The young lady in the service department went over and above the norm in looking after my needs and needs to be commended a shining example for bowkers
29 August 2024
Amazing service
27 August 2024
Good customer service and work completed on time
26 August 2024
Bowker Blackburn service team have always gone to the next level to assist in providing an excellent service. Even when things don't go to plan they always make it right without any fuss.
26 August 2024
Job completed on time and complimentary service , wash/vac fully appreciated.
25 August 2024
Fitted me in quickly, work done to the usual high standards with no surprises
25 August 2024
Fantastic customer service by Kieron at the Blackburn showroom. One of the main reasons for my repeat business. Great asset to your team 5star
25 August 2024
Good
25 August 2024
Excellent service
24 August 2024
Craig was very helpful and my vehicle was repaired after recall letters
24 August 2024
Courteous, efficient and good service
23 August 2024
Everything went to plan.
21 August 2024
No issues, staff pleasant, able to work whilst service undertaken
21 August 2024
Great staff and make sure you know what is going on. Mia was great.
21 August 2024
Dropped of as planned,the check in is a breeze and being able to confirm details on line then drop your key in a secure box is great????
20 August 2024
The whole process was quick and easy
20 August 2024
Quick and efficient,great communication throughout
13 November 2024
The attention and help re the above